Yep. That’s what an IT support person did when someone from Marketing came looking for him.
It had been three weeks since he’d opened a support ticket, and it still hadn’t been resolved.
While stand-offish, slow(er)-to-respond IT departments were typical in the 90’s, this incident took place at a prior employer just a few years ago.
We’re nearly three decades into the 21st century, and all areas of business are evolving:
- Truly successful marketing is now omnichannel
- Artificial intelligence is putting business intelligence on steroids
- The workforce continues tilting away from FTEs in favor of contingent workers
IT is starting to evolve as well. Forward-thinking executives are rethinking everything from authentication to wearables.
Analytics teams know how to code. Application Development doesn’t always report to IT. Next-gen CIOs use technology to innovate in the customer space, à la Stephen Gillett.
And change is only accelerating.
It’s an exciting time to be in business. And it’s a wonderful opportunity for all of us to shape the future of work.